Request delivery or read receipt in Office Outlook

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Are you sure that an e-mail has been sent correctly? Or even find out if the mail has been read? Then ask in Office Outlook for a receipt or read confirmation.


With a delivery confirmation, you will be notified when the email has been delivered to the recipient’s mailbox. This confirmation only indicates whether the e-mail has been sent successfully. You do not know yet whether the e-mail has actually been seen or read. That’s where the read receipt comes in. This indicates whether the e-mail has been opened. Sometimes you will not receive a read receipt even though the e-mail is open. The recipient can refuse to send such a confirmation. Also, not all mail programs support read receipts.

Request a receipt and/or read confirmation once:

  • Open Office Outlook.
  • click on new e-mail.
  • Write an email as usual.
  • In the mail window, click on the tab Options.
  • Put a check in Ask for confirmation of receipt.
  • Put a check in Ask for read receipt.
  • Send the email as usual.

As standard, ask for a receipt and/or read confirmation:

  • Open Office Outlook.
  • Click in the Ribbon on File.
  • Click in the left menu Options.
  • click on E-mail.
  • Scroll down to the ‘Check’ section.
  • To receive a confirmation of receipt, tick the box Delivery receipt stating that the message has been delivered to the recipient’s mail server.
  • Check the box to receive a read receipt Confirmation that the recipient has opened the message.

    Set up receipt and/or read receipt

  • At the bottom right of the window, click OK.

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