Request delivery or read receipt in Office Outlook

With a delivery confirmation, you will be notified when the email has been delivered to the recipient’s mailbox. This confirmation only indicates whether the e-mail has been sent successfully. You do not know yet whether the e-mail has actually been seen or read. That’s where the read receipt comes in. This indicates whether the e-mail has been opened. Sometimes you will not receive a read receipt even though the e-mail is open. The recipient can refuse to send such a confirmation. Also, not all mail programs support read receipts.

Request a receipt and/or read confirmation once:

• Open Office Outlook.
• click on new e-mail.
• Write an email as usual.
• In the mail window, click on the tab Options.
• Put a check in Ask for confirmation of receipt.
• Put a check in Ask for read receipt.
• Send the email as usual.

As standard, ask for a receipt and/or read confirmation:

• Open Office Outlook.
• Click in the Ribbon on File.
• Click in the left menu Options.
• click on E-mail.
• Scroll down to the ‘Check’ section.
• To receive a confirmation of receipt, tick the box Delivery receipt stating that the message has been delivered to the recipient’s mail server.
• Check the box to receive a read receipt Confirmation that the recipient has opened the message.

  

• At the bottom right of the window, click OK.