A gamer’s life can be quite pricey. Games aren’t cheap, so it always hurts a bit if you’ve bought a game that doesn’t live up to your expectations at all. However, if you purchased a PC game, you can request a refund on Steam. How does that work? We explain.
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There is no denying that Steam is a forerunner in the field of digital games. The best PC games can be found on the platform and there are regularly attractive discounts.
But even the top-rated titles may not be to your taste. Not everyone enjoys the challenge that Elden Ring offers or the extreme violence in Doom Eternal. In addition, it may be that your PC is not playing a certain game. And that’s why you sometimes want to bring a game back to the store. You can request a refund from Steam.
When can you request a refund?
On the Steam Refunds Page can be read that for almost any purchase on the platform, you can request a refund, regardless of the reason. There are some limitations. For example, you must not have played a game for more than two hours to qualify for a refund. Also, the purchase may not be more than two weeks ago.
Even if you fall outside the refund rules we’ve outlined, you can still request a refund and we’ll look into it. In short: you can always try.
That is how it works
To request a refund, please visit the Steam Support page in your browser and log in to your Steam account. If you are logged in you will see a tab on the Support page Purchases. If you go to this menu, you will get an overview of your most recent purchases.
Click on a title for which you want to request a refund. If you don’t see the game in the list, click View full purchase history. After clicking on the title, you can click on the I want a refund money back.
In the drop-down menu that appears you can immediately indicate how you want to get your money back, for example via Paypal. You won’t find a refund option if your purchase falls outside of Steam’s policy, but as mentioned, you can still submit the request.
It is then important that you Tell us why clearly explains why you should still receive a refund. Then click Request and you will be notified quickly if your request has been honored.
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