o2switch: how to contact customer support?

o2switch is a French web host that is famous for its unique offer-based pricing. An unlimited hosting service for a fixed price, which makes this host an excellent choice for many site publishers. In this article, we will see how to contact o2switch customer support in the event of a problem.

In the case of configuring your hosting plan, setting up your site or even purchasing a domain name, you may be faced with problems requiring the intervention of the service customer. It is therefore important to know how to quickly contact o2switch support in the event of problems. The French host has a competent team on this subject and, what’s more, is responsive, with the majority of requests being processed within the hour, a crucial point which makes it one of the best web hosts currently on the market.

Contact o2switch support

Like the majority of web hosts, o2switch has several contact methods for customer support. Depending on the type of your request: commercial, technical or informational, you will have several response options depending on your preferences.

Contact o2switch by phone

o2switch can be reached by telephone for any technical and/or commercial requests. This method is one of the most effective in the event of urgent concerns, or when you wish to be guided as best as possible in your approach.

• o2switch support telephone number (France): 04 44 44 60 40

• Hours when o2switch support can be reached by telephone: Monday to Friday, 9 a.m. to 6 p.m.

Depending on the country you are in, o2switch also has customer support in Italy, England, Belgium, Canada and Switzerland.

Contact o2switch by email

Contacting o2switch by telephone requires availability during certain time slots, so for non-urgent technical requests, or for any commercial requests, it will be best to contact o2switch customer support via email. Response times are rather quick since you can expect a response within a few hours. This service is available 24/7.

• For your Technical requests: support@o2switch.fr
• For your commercial requests: commercial@o2switch.fr

To best contact o2switch customer support by email, it will be important to clearly specify your request and add the smallest details (screenshots and explanations). By doing this, you will certainly avoid unnecessary exchanges of emails.

Contact o2switch via chat

Live chat is a feature displayed by o2switch as a contact method for its customer support. However, this service is often unavailable or replaced by a contact telephone number.

This method is open for any type of request and gives you access to a quick and concise response from o2switch advisors. If you have a customer account with o2switch, this type of customer support may be less interesting for technical requests.

The ticket manager

If you want to contact o2switch customer support for a relatively urgent technical request, the ticket manager is the solution for you. Everything happens on a form, easy to understand which allows you to open a ticket in three clicks which will receive a response within a few minutes most of the time.

This service is available 24 hours a day, 7 days a week for holders of a subscription or domain name. The technical advisors at o2switch are competent and will in the majority of cases give you a concise response to your request and then close the ticket.
You can also follow the progress of your ticket live from your user interface.

o2switch: help provided online

Status of services

Do you have an accessibility issue on your server, latencies or display issues? Before contacting customer support, check the status of o2switch services on its dedicated page.

This method can save you time and see in one click if the problem comes from you or from o2switch, even if it is more likely that the technical problem comes from the client side.

Knowledge base and tutorials

Another excellent point implemented by o2switch to complement its customer support is its knowledge base. A significant resource for installation and getting started tutorials for cPanel and your hosting solution.

Unlike some online resource centers, o2switch’s gets straight to the point, providing concise answers in the form of tutorials. In this knowledge base, most of the questions are answered since the same problems generally recur, so remember to check in advance if your problem is not covered in this database. The only downside to this part is its formatting, which is not the most visual and which sometimes lacks images to illustrate the solutions.

A YouTube channel

o2switch also has a YouTube channel, but no videos have been posted in four years. So this is not where you will find the latest information. On the other hand, a large number of videos from technical support were produced at the launch of the latter. Although the design has certainly changed, the functionality remains similar, and this allows us to have a video tutorial for solving our problems.

The real resource present on YouTube is that developed by other content creators. As 02switch is widely used in France, many tutorials are available through the streaming platform. We find detailed guides of this type:

• Create a WordPress site with o2switch

• Host Laravel with o2switch

• Create a mailbox with o2switch

• …

Our opinion on o2switch customer support

As you will have understood, o2switch has excellent customer support, available via several contact methods. A service that adapts to everyone’s needs with a single goal: to resolve your technical problems and your commercial requests.

In the case of urgent requests, our advice would be to favor the telephone call or the ticket system. For commercial and non-urgent requests, an email will be most appropriate. Before you start contacting o2switch customer support, remember to check the knowledge base and resources on the web, very often your problem has already been dealt with and this will save you time in resolving it.