Register a train journey with Train Guide

The use of public transport has changed due to the corona pandemic. Fewer people travel by bus and train. However, it can still be too busy on the train. Keeping distance then becomes difficult. The NS calls on everyone to register their train journey via the internet. The passenger immediately sees how busy it is expected to be on the train. Are there too many people in your opinion? Then you can make the trip at another time if that is more convenient for you. A registration is not required. It also does not count as a train ticket and does not entitle you to a seat. It is a way to contribute to safe travel.

You can register a journey via the internet or via the NS app. It is only possible for train journeys of today or tomorrow. You can register up to one minute before departure. Aren’t you going by train? Then you also cancel the trip. Then the NS also knows how many people to expect. An NS account is required to use Treinwijzer. If you don’t have one yet, you can create one via login page of the NS. Fill in the requested information and follow the instructions. on the website of the NS there are some videos about Treinwijzer.

• surf to train pointer of the Dutch Railways.
• Click on the cookie notification Agree.
• Enter your NS username and password.
• click on Log in with your NS account. Note: this is a link above the username and password field.
• Enter the login details of the NS account on the newly opened site. click on login.

General information about Treinwijzer is now displayed.

• Check the first box under ‘Conditions’. That is to agree to the terms. The second box is for advertising and offers. You can check this if you want, but you don’t have to.
• click on Further.

Now there will be an overview page. At the top is a button to register the trip. Below is a full list of frequently asked questions and their answers.

• Click at the top Register a new train journey.
• In the ‘From’ box, type some letters of the departure station. Suggestions appear on the screen.
• Click on the name of the desired station.
• Repeat in the ‘To’ box.
• click on Departure or Arrival.
• click on Today or Tomorrow.
• Click on the time next to the clock and select the desired time.
• click on Choose train journey.
• A list of train journeys around the specified time appears.
• Click on the train you want to take.
• Fill in the requested information about your travel group.
• click on Confirm this train journey.

A confirmation will follow by e-mail. It also contains a link to cancel the trip.

Is the planned trip canceled? Don’t forget to unsubscribe.

• surf to train pointer.
• Log in with the details of the NS account.
• Click on the registered trip under the travel date.
• Click on the blue link Sign out.
• click on remove.

The trip has been canceled. You can also cancel the trip via the link in the confirmation email. The NS will send a confirmation by e-mail that the trip has been cancelled.

Train journeys can also be registered and canceled via the NS app. This requires the latest version of the app. The registration section can be found via ‘My trips’. To register a trip, still open the browser app and follow the steps for this. The journey will then appear in the app.