Most Dutch Tesla drivers have positive experiences with the manufacturer after purchasing a Tesla, but the number of complaints does not lie. This is evident from a survey by Nu.nl among its readers.
Nu.nl asked its readers to comment on their experiences with Tesla after purchasing a car of the brand. It generated 235 responses that were not all about Tesla’s after sales. At the bottom of the line, twenty positive responses remained, versus fifteen negative responses. Another seven readers had both positive and negative after-sales experiences. For example, these Tesla drivers have good experiences with the organization, but not with the nearest maintenance center.
Still others in this category say their initial after-sales experiences were fine, but recently, since the explosive rise in sales, things have not gone as well as they did a few years ago. “You notice that it is actually still a young organization, which is struggling to keep up with the strong growth. What you always got a replacement car with, is now only the case if the repair takes four hours or more,” writes a reader. There are also owners who indicate that you just have to get used to: “You have to know the route.”
Poor accessibility causes annoyance
The problems owners experience with Tesla’s after-sales range from poor accessibility by phone, app and email to the limited availability of spare parts or the long delivery time. Some drivers had taken this into account beforehand, while for others it was a cold shower.
Some Tesla owners also have doubts about the technical expertise of the mechanics. Two drivers eventually took their Tesla to another garage to find out and fix the problem. A fleet manager agrees. Many owners, despite problems with after-sales, remain satisfied with the car itself and indicate that their next car will be a Tesla again. Only in a few cases is the bad experience with after-sales and / or the car reason to ignore the brand.
Praise for service appointment via the app
Although arranging a service appointment via the app is perceived as problematic by some, this is right at the top of the list of pluses for readers with positive experiences. Solving problems is also fast and good in many cases, as can be read in the positive reactions. “I’ve been driving a Tesla Model 3 since December. I’ve been back to the Tesla Center twice: once for a buzz on the left front, other times for a rattling noise when charging. Then again for a system notification who did not want to get out. Both times perfectly helped and once got a loan car. So far very satisfied with the service from Tesla “, says a reader.
Still other owners point out how little maintenance is needed at all, while a lot of software problems can usually be solved remotely. “After 300,000 kilometers, the original brake discs and pads are still there. Software issues are resolved by pushing software again. Really so much better than with ‘old-fashioned’ brands.”