Internet banking with ABN AMRO

If you want to start internet banking at ABN AMRO, you can request this via the ABN AMRO website. You can also call Customer Service (0900-00 24, € 0.10 per minute) or go to an ABN AMRO branch. After applying, you will receive the contract for signature. If you sign and return this contract, you will receive the so-called ‘e.dentifier’ (card reader) at home approximately two working days later. From that moment on you can get started with internet banking.

To be able to do internet banking at ABN AMRO, you need an e.dentifier. This is a device that reads your bank card when you insert the card. After entering your PIN in the e.dentifier, you will be given a code that you can enter on the internet banking website. This is how you log in to the website and you get access to your account(s).

There are two versions of the e.dentifier. With the e.dentifier1, you have to enter the codes yourself on the e.dentifier and on the website. With the new version, the e.dentifier2, this is partly automatic, because you can connect it to the computer with a USB cable. If you connect the e.dentifier2 to your computer, you will have a special program required. Follow the instructions carefully this page to download and install the program. The e.dentifier2 has a large screen and is therefore also suitable for users with less good visibility.

If you start online banking soon, you will automatically receive the e.dentifier2. If you already do online banking with ABN AMRO, you can also use the e.dentifier2 to request. You pay € 7.95 for this.

ABN AMRO currently offers two login options. One is via the e.dentifier; the other via a self-selected five-digit identification code. You indicate which one you prefer.

• Go to the ABN AMRO website, www.abnamro.nl.
• Click on the button on the left, next to the block ‘Internet Banking’ Login.

You now have the choice of two options: log in with e.deniefier or with identification code. We discuss both options:

With e.dentifier

• Click under ‘e.dentifier’ on log in.
• Choose which e.dentifier you want to log in with.
• Have you connected the e.dentifier2 to your computer with a USB cable? In that case you do not need to enter your account number and card number.
• Enter your account number and card number. Then click on the box under ‘Enter the response.’
• Insert the bank card into the e.dentifier.
• If you use e.dentifier1, first enter your PIN code. Then enter the given code on the website on this and press the button OK on your e.dentifier. You then re-enter the answer from the e.dentifier1 on the website.
• If you have connected the e.dentifier2 to the computer with a USB cable, your account number will be recognized automatically. The codes are sent back and forth between the e.dentifier and the website, so you don’t have to type any codes. You just enter your PIN and confirm the other codes.
• If you use the e.dentifier2 without a USB cable, follow the steps on the website.
• click on Next one.

With identification code

• Click under ‘with identification code’ on log in.
• Enter your account number and card number.
• Do you use a mobile banking app on your smartphone or tablet? Then you already have an identification code. You can enter this here.
• If you do not have an identification code yet, click the button at the bottom left select identification code.
• Click on your e.dentifier and follow the next steps.

• To view the credits and debits of (one of) your account(s), click on the desired account in the overview ‘My accounts’. You will then see the overview of your account with the balance at the top.
• By scrolling down, older transfers come into view.

• To transfer money to someone else’s account, click the yellow button at the top new transfer.
• In the next window you can enter the data for the transfer, such as name and account of the beneficiary, a description and payment reference (for giro collection forms).
• If you have several accounts with ABN Amro, you choose from which account the money should be debited. You do this by clicking on the account number at the top behind ‘From’ and clicking on the desired account in the list that expands.
• You can choose whether you want the transfer to take effect immediately or on a different date. You can enter the desired date behind ‘Execution date’.
• If you no longer make transfers, click on next one. If you want to make another transfer, click on save and new transfer.

Tip : If you often make transfers to this account number, it is useful to add the details of this beneficiary to the address book. You do this by placing a checkmark at Save in contact book .

• After you have entered one or more transfers, you end with Next one. You will then see a follow-up screen with an overview of the specified transfers.
• You can now choose whether you select one transfer and proceed with it or whether you want to pay all open transfers. You click respectively on Send selected tasks or on Select and send all.
• You will now once again see a summary of the transfers to be made. click on Send.
• In the subsequent screen you have to generate a code with the e.dentifier and enter it on the website. Then click Send.
• You will then receive a message that the transmission was successful. You can find the sent orders in the credits and debits.

When you are done with internet banking, it is wise to log out. You do this by clicking on the button at the top right of the screen Log out .

In addition to the basic operations described above, you can arrange even more things with internet banking, such as making a payment abroad or placing an investment order. Via the button Tools At the top you can also use a number of useful services:

• Payment Alerts: here you can set that you want to receive a warning by e-mail or text message if your balance is above or below a certain amount, if credits or debits have exceeded a certain amount or if there are credits or debits from a certain party done. You will find the Payment Alerts service under ‘Other services’.
• Mutations: this provides an overview of all credits and debits from your account(s).

Internet banking in the Netherlands is very safe. The only weak link is the user himself. on the ABN AMRO website you will see an overview of the security features of internet banking at ABN AMRO.

More information
On the ABN AMRO website you will find more information about internet banking, such as the Frequently Asked Questions.