Lexus takes back the throne from Suzuki
Like Toyota, Lexus has the reputation of being a fairly reliable car brand. The brand proves this in 2024 by dethroning Suzuki as the most reliable car brand. This is evident from an extensive international survey by the Consumers’ Association.
Every year, the Consumers’ Association conducts a survey among the members of what it calls its Autopanel. The consumer organization wants to map the reliability of car brands and models in the Netherlands. In 2022, Suzuki was named the most reliable car brand by the Consumers’ Association. In 2024 it will be Lexus that will take that title. The most reliable car model according to the research also has a Lexus badge on its nose. That title goes to the previous generation Lexus NX that was delivered in our country between 2014 and 2021.
Lexus can call itself the absolute reliability king in 2024. The brand scored a score of – hold on – 9.6. In 2022, Suzuki was in first place with a score of 8.5. Suzuki will end up in a very respectable second place in 2024 with a score of 9.
The Japanese brands are well represented in the top 10 of most reliable car brands. Places three and four go to Subaru and Toyota, respectively. Kia and – perhaps surprisingly – Smart share fifth place. BMW is the highest-ranked German brand in the list, although it ranks eighth – together with DS, Mazda and Mini. Tesla shares its place in the ranking of most reliable car brands with Hyundai. Hyundai and Tesla share twelfth place with a score of 7.6. Peugeot-Citroën, Opel and Land Rover dangle at the bottom of the list. Volkswagen – certainly not a small player – ends up in the study in seventeenth place, shared with Ford and Lancia.
Most reliable car brands
| Brand | Report grade | |
| 1 | Lexus | 9.6 |
| 2 | Suzuki | 9.0 |
| 3 | Subaru | 8.9 |
| 4 | Toyota | 8.6 |
| 5 | Kia-Smart | 8.5 |
| 6 | Honda-Mitsubishi | 8.3 |
| 7 | Nissan | 8.1 |
| 8 | BMW – DS – Mazda – Mini | 8.0 |
| 9 | Dacia-Jaguar | 7.9 |
| 10 | Audi-Jeep | 7.8 |
| 11 | Mercedes Benz | 7.7 |
| 12 | Hyundai-Tesla | 7.6 |
| 13 | Fiat-Seat | 7.5 |
| 14 | Alfa Romeo | 7.4 |
| 15 | Volvo | 7.3 |
| 16 | Renault-Skoda | 7.2 |
| 17 | Ford – Lancia – Volkswagen | 7.1 |
| 18 | Citroen – Peugeot | 7.0 |
| 19 | Opel | 6.5 |
| 20 | Land Rover | 4.8 |
Important information about the test results: the survey was specifically about passenger cars built from 2011 to early 2023. The Consumers’ Association asked how many times owners had a breakdown with their car in the past year, the type of defect and its severity. According to the Consumers’ Association, the judgments were corrected based on, among other things, the age of the car and the number of kilometers driven per year.
This year, for the first time, we also worked with international partners, the Consumers’ Association explains. This means, among other things, that more car owners participated in the survey and that the scores are not fully comparable with those of last year. This year we were asked about defects over the entire period of ownership and not just about those that occurred in the last year. A total of 30,000 car owners participated in the survey.
Most Reliable Cars – Top 10
| Make, model and years of manufacture | Reliability score | |
| 1 | Lexus NX ’14-’21 | 9.9 |
| 2 | Audi Q2 ’16 -now Honda CR-V ’18 -now Nissan Qashqai ’21 -now Suzuki Ignis ’17 -now Toyota RAV-4 ’18 -now |
9.5 |
| 3 | Lexus CT200H ’10 -’20 Mazda CX-30 ’19 -now Toyota Corolla ’18 -now |
9.4 |
| 4 | Hyundai i10 ’20 -now Kia Picanto ’17 -now Kia Rio ’17 -now Toyota C-HR ’16 -now Toyota Yaris Cross ’21 -now |
9.3 |
| 5 | Nissan Micra ’16 -now Opel Karl ’15 -’20 Toyota Auris ’12-’18 Toyota Aygo ’14 -’22 Volkswagen T-Cross ’18 -now |
9.2 |
| 6 | Honda HR-V ’15 -’22 Mazda CX-5 ’17 -now Opel Crossland ’17 -now Suzuki Swift ’17 -now Toyota RAV-4 ’13 -’18 Volkswagen Polo ’17 -now |
9.1 |
| 7 | Honda Civic ’15-’22 Honda Jazz ’15-’20 and ’20-present Hyundai i20 ’14 -’20 Mercedes-Benz A-Class ’18 -now Peugeot 108 ’14 -’22 Suzuki Vitara ’15 -now |
9.0 |
| 8 | BMW X3 Hyundai Tucson ’21 -now Kia Niro ’16 -now Kia Stonic ’17 -now Mazda 2 ’14 -now Mercedes-Benz GLA ’13 -’20 Mitsubishi ASX ’10-’20 Nissan Leaf ’17 -now Suzuki S-Cross ’13 -’21 |
8.9 |
| 9 | BMW X1 ’15-’22 Kia (Pro) Ceed ’18 -now Mercedes-Benz GLC ’15 -’22 Seat Arona ’17 -now Toyota Yaris ’20 -now Toyota Yaris ’11-’20 Volkswagen T-Roc ’17 -now |
8.8 |
| 10 | Audi A3 ’20 -now Audi Q5 ’16 -now Dacia Duster ’17 -now Dacia Sandero ’12 -’20 Jeep Renegade ’14 -now Mercedes-Benz B-Class ’11 -’19 Mini Hatch ’14 -now |
8.7 |
Least reliable cars – Top 10
| Make, model and years of manufacture | Reliability score | |
| 1 | Citroen C4 Grand Picasso. ’13-’18 | 3.9 |
| 2 | Opel Astra ’09 -’15 | 4.2 |
| 3 | Peugeot 3008 ’09 -’16 | 4.5 |
| 4 | Fiat Punto ’12 -’18 | 4.6 |
| 5 | Citroen C4 ’10 -’20 Opel Meriva ’10 -’18 Renault Scenic ’09 -’16 Skoda Octavia ’20 -now |
4.9 |
| 6 | Peugeot 5008 ’09 -’16 | 5.2 |
| 7 | Citroen C4 Picasso ’13 -’18 | 5.4 |
| 8 | Volkswagen Passat ’10 -’14 | 5.6 |
| 9 | Alfa Romeo Giulietta ’10 -’20 Citroen Berlingo ’12 -’18 Peugeot 508 ’11 -’18 |
5.7 |
| 10 | Ford C-Max ’12-’18 | 5.8 |
Tesla drivers most satisfied
It is interesting that car owners of car brands that are not necessarily very high in the reliability list can still be very satisfied with their car. According to the research, Tesla drivers are most satisfied with the brand of their car. After Tesla, owners of Alfa Romeo, Lexus and Subaru are the most satisfied.
| Brand | Satisfaction score | |
| 1 | Tesla | 9.2 |
| 2 | Alfa Romeo Lexus Subaru |
8.8 |
| 3 | Mazda | 8.7 |
| 4 | Honda Volvo |
8.6 |
| 5 | Audi BMW Toyota |
8.5 |
| 6 | Mercedes Benz | 8.4 |
| 7 | Kia Skoda Volkswagen |
8.3 |
| 8 | Hyundai Jaguar Mini Nissan Seat Suzuki |
8.2 |
| 9 | Dacia Ford Jeep |
8.0 |
| 10 | DS Automobiles Fiat Peugeot Renault |
7.9 |
Curious about how specific brands and models scored? Click here for the complete list of brands, models and their rating. The results do not show how many kilometers have been driven with the models. So a grain of salt is in order.
Important information about the test results: the survey was specifically about passenger cars built from 2011 to early 2023. The Consumers’ Association asked how many times owners had a breakdown with their car in the past year, the type of defect and its severity. According to the Consumers’ Association, the judgments were corrected based on, among other things, the age of the car and the number of kilometers driven per year.
This year, for the first time, we also worked with international partners, the Consumers’ Association explains. This means, among other things, that more car owners participated in the survey and that the scores are not fully comparable with those of last year. This year we were asked about defects over the entire period of ownership and not just about those that occurred in the last year. A total of 30,000 car owners participated in the survey.
Most Reliable Cars – Top 10
– Thanks for information from Autoweek.nl