If you buy a lot of apps or music from the App Store and iTunes, you may run into a bad buy. In that case, it is useful to request a refund. We explain how you can request a refund in the App Store.
Money back in the App Store
Although paid apps in the App Store (or songs from iTunes) often only cost a few dollars, they are a waste of money if they don’t please. If an app isn’t working properly or doesn’t meet your expectations, you can consider requesting a refund. This is very easy through this website. Then it is important to describe the problem properly. State what the problem is and that you would like your money back.
Make sure you enter a valid reason and not just make up an excuse to get your money back. Once you’ve submitted the request, it usually takes a few days for Apple to respond. We cannot guarantee that you will get your money back, but it is of course worth a try. Pay attention: you have 14 days to request a refund for apps.
Request a refund via iTunes
It is also possible to request a refund for purchased apps or songs via iTunes on your Mac or PC. You do not have to first connect your Apple device to your computer for this. Then follow the six steps below.
- Open iTunes;
- Click on account at the top left and then on ‘View My Account’;
- Enter your password to log in;
- In the overview menu, under the heading ‘Purchase history’, select ‘View all’;
- Click on the arrow for the relevant app;
- Select ‘Report a problem’ and then click ‘Report a problem’ again;
→ Also check our overview with useful iPhone tips!