The AirPods Pro are the first wireless earbuds from Apple with noise canceling, but the technique to muffle disturbing ambient noise and noise does not always work properly. Apple now also recognizes this and comes with a solution for your problems with the AirPods.
Various users of the AirPods Pro have reported for months that the earbuds do not work well in loud environments or during sports and calling. They then hear a crackling or static sound. The noise canceling function would also not work well, so that unwanted noises in the street can be heard even louder than before.
Since the launch of the AirPods Pro in 2019, Apple has already made several software updates to deal with the problems, but the earbuds still do not work properly for everyone.
Repair program
Only recently did Apple acknowledge that there are actual problems with the AirPods. According to Apple, it concerns a small number of users. If your earplugs are also not working properly, the company now offers a solution through a repair program. You can then take your crackling earbuds for free from an authorized service provider or to the Apple Store. The condition is that your AirPods Pro were produced before October 2020. The AirPods Pro came out in October 2019, so anyone who bought the earbuds in the first year of launch could suffer from these issues. You can claim Apple’s repair program within two years of purchasing the earplugs.
An employee of the Apple Store or the service provider will then test the earbuds before you get a free replacement. The AirPods Pro case is not covered by the repair program.
What can you do yourself?
Before going to the store, it is recommended that you download the software for your iPhone, iPad or Mac first. You can also try cleaning the mesh on the earplugs with a dry cotton swab. Earwax or other debris can cause the noise reduction to not work properly or that bass tones are not clearly audible and background noises become louder.
In addition, you can experiment with the so-called Spatial audio function, which the earplugs provide surround sound. You turn this function on by going to the Settings app and on Bluetooth to click. Tap the i icon behind your AirPods Pro and move the slider at the back Spatial audio On.
If your earplugs are still not working properly, you can see if you can claim a replacement.
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