KPN will change the general terms and conditions on June 1, 2026 and activate an extra service, which means that mobile customers will automatically and compulsorily have to pay € 1 extra per month for the new security service Extra Safe Mobile. It is not possible to disable this service to save €1. However, customers can switch to another provider free of charge.
And you may have more reasons to switch because in addition to this extra layer of security, KPN is also tightening the rules surrounding price increases: for the first time, the new conditions include a clear maximum for additional rate increases. on top the annual inflation correction, namely a maximum of five percent of your monthly amount or three euros per month per calendar year.
Extra Secure Mobile as standard with KPN
Extra Safe Mobile is a security layer on KPN’s mobile network that checks suspicious and unsafe websites and blocks them where necessary. The service is intended to better protect you against malware, phishing and other forms of cybercrime while using mobile internet.
From June 1, 2026, Extra Safe Mobile will be linked to all KPN mobile subscriptions, meaning customers will automatically pay one euro more per month. Funny enough, you have to manually activate the function yourself via a text message, the KPN app or the website, but you also pay the surcharge if you do not activate the service
Extra secure mobile does not work
Despite the extra protection provided via the KPN network, there may be several reasons why Extra Safe Mobile does not work. Check the following:
- Do you use iCloud+ on your iPhone? Then it may be that Private Relay is enabled. This ensures that your IP address is hidden and your internet traffic is encrypted. As a result, Extra Secure Mobile (EVM) may not work properly.
- Turn off your WiFi via your phone. Extra Safe Mobile does not work if WiFi is turned on.
- Check whether mobile data is enabled on the correct phone where EVM is active.
Service mandatory for existing customers
Because Extra Safe Mobile is added to your subscription as standard, you as an existing customer cannot choose to avoid these extra euros without adjusting or canceling your subscription. New mobile customers who sign up from the spring of 2026 will already have the service included in their subscription, so no separate price increase will be announced for them.
Maximum on additional price increases above inflation
In addition, KPN is adjusting the way in which they can implement additional price increases on top of inflation for existing subscriptions. Previously, there were no clear maximum limits for additional increases. With the new conditions the monthly rates may now be increased per year by a maximum of five percent of the monthly price or a maximum of three euros per month, on top of the inflation correction. This applies to both fixed and mobile services and makes it clearer how much your subscription could cost extra in the worst case scenario in addition to inflation.
Cancel KPN for free
Because KPN changes the general terms and conditions and adds a new paid service, customers temporarily receive additional rights. You can cancel or switch your subscription free of charge, even during the contract period. Make sure you make this choice for June 1, 2026, when the new conditions come into effect. After that, you can no longer cancel because of this change, unless KPN makes another adjustment that gives you the right to cancel.
Switch to a new provider
Take advantage now that you can cancel for free and switch to a new provider. Almost all other providers currently have attractive discounts and welcome gifts, so that you can take full advantage and save immediately on your fixed costs. Below you will find a brief overview of all providers and their best offers.
- Simyo: Competitive offers including 30 GB and 400 min for €6.5 per month, €13 per month after six months (with 24 months contract)
- Hollandsnieuwe Mobiel: all mobile subscriptions temporarily €4.5 per month (first year with 24 month contract)
- Hollandsnieuwe internet + TV: all internet packages temporarily €1 per day + free TV (first year with 24 month contract)
- Youfone Mobile: Almost all mobile subscriptions temporarily €6.5 per month (first year with 24 month contract)
- Youfone internet + TV: TCL Projector C1 worth € 299.99 or at least 8 months 50% discount with a 2-year contract
- Odido mobile: Extra discount on SIM only or in combination with a smartphone
- Odido at home: all internet packages temporarily €20 per month + free TV (first year with 24 month contract)
- Vodafone: the best deals on unlimited mobile subscriptions
- Ziggo: Free 55-inch Samsung 4K Smart TV worth €699 or Bol gift card worth €400 or 50% discount for up to 12 months (first year with 24 month contract)
- Simple: Temporary 12 months € 2.50 per month for all packages (first year with 24 month contract)
- Ben: Now 30 GB for € 9.00 per month + 200 minutes of calling with a 2-year contract
- Lebara: up to 70% discount on all packages, for example €7 for 5 GB + 250 min + 250 SMS with a 2-year contract
- Delta Fibre (internet, TV and landline telephone): €30 per month (first year with 24 month contract)
- Online (internet, TV and landline telephone): €38.5 per month (first 9 months with 24 month contract)