Who do you contact with questions about everything digital? The answer is HCC! We are happy to help our members and offer many benefits.
Esther Arntz-de Jong
Many of our members have no idea of the help that HCC offers. We do this at different levels and for different target groups. Here we list a number of our support services.
Telephone help desk
You have an urgent problem and want to be helped immediately? HCC!seniorenacademie offers telephone assistance every working day. Agreements have also been made with various ICT courses about telephone assistance by students. These Helpdesks are free for HCC members. Some can even be visited.
To reach the Helpdesk by telephone, go to http://www.hcc.nl/helpdesk for an up-to-date overview of the list of available telephone numbers to call.
HCC!questionnaire
Instead of by telephone, it is also possible to ask a question digitally to the HCC! You can ask a question on Questionbaak.hcc.nl through a so-called ticket to create. But perhaps someone else has also asked the same question, so you will also find answers to previous questions in the knowledge base.
If your question is not listed, just create a ticket and ask your question. You will receive a confirmation email, which also contains the ticket number. This number is important because then the process from question to answer can be followed. The email will be sent to the email address you provided when creating the ticket.
The FAQ coordinator assigns each new ticket to a helpdesk volunteer who specializes in the chosen topic. A response will be given within 72 hours.
Help at home
If you are not helped with the above options, there are various helpdesk volunteers who offer help at home. For an overview of these volunteers, go to https://seniorenacademie.hcc.nl/helpdesk.html and choose Seniors help seniors.
Walk-in meetings
In various places in the country are under the title Walk-in digital help introductory meetings were also held. Volunteers are available at these meetings to help you with your digital problems. There are also walk-in meetings that focus on one specific topic. For example, there is the Walk-in Android help where you can go for all your questions about your smartphone that runs on the Android operating system.
Do you want to know when there is a walk-in near you? You can look at http://www.hcc.nl/agenda/ It is even smarter to subscribe to HCC’s weekly newsletter. Every Wednesday around 6.30 pm this newsletter is sent and in it you can read about the activities of HCC for the coming week. The newsletter is free and non-members can also subscribe to the newsletter.