Although it is one of the best VPNs today, ExpressVPN can scare Internet users with its high price list and the lack of a free trial period to speak of. However, in order to allow its users to test the service before making a long-term commitment, the supplier has put in place an easy-to-trigger satisfaction guarantee.
While it is not a free VPN, thanks to its flexible refund policy, ExpressVPN allows Internet users to thoroughly test its service within a reasonable time. The opportunity for Internet users who are not yet convinced to experience the security, speed and stability of its infrastructure made up of 3,000 10 Gb/s RAM servers, powered by 24 to 32 cores, distributed across 94 countries.
ExpressVPN: free trial and refund
How does the free trial work?
Although it doesn’t offer a free trial period as such, ExpressVPN does offer a 30-day money-back guarantee, applicable to all of its monthly, semi-annual and annual plans.
This guarantee implies that subscription fees must be paid in full, but allows Internet users the possibility of withdrawing at any time, for 1 month. In the event of dissatisfaction, they will be refunded the entire amount paid at the time of subscription without needing to justify their withdrawal.
How does reimbursement work?
The refund occurs after the Internet user has explicitly contacted Express VPN customer service and expressed their desire to withdraw. The refund of advanced fees is made using the same payment method as that used when subscribing.
Any complaint must be made within the 30-day period granted by ExpressVPN. Beyond this deadline, payment will be considered final for the entire duration of the subscribed package.
How to take advantage of the free trial?
Since the free trial offered by ExpressVPN consists of a money-back guarantee, you must register for the service and pay your subscription in full.
To request a refund of the subscription during the 30-day guarantee period, have your reference/file number ready. In your browser, connect to your ExpressVPN online space, locate the Live Chat button at the bottom right of the interface.
In the dedicated field, enter the email address used to subscribe to ExpressVPN, then click Start Chat. You are quickly connected to a customer support member from whom you can request your refund.
Note that ExpressVPN support is very responsive. Therefore, full refund of subscription fees occurs within the week following the complaint.
ExpressVPN, the best offer after the free trial
More expensive than the competition, ExpressVPN nevertheless strives to offer decreasing prices depending on the duration of the commitment:
- €12.58/month for 1 month, billed in US dollars ($12.95)
- €9.70/month for 6 months, billed once in US dollars ($59.95)
- €6.48/month for 1 year + month, billed once in US dollars ($99.95)
As the same 30-day guarantee applies to all the packages offered, we advise Internet users who wish to use a VPN daily to immediately subscribe to the 1 year + 3 months package, marketed at €6.48/ month instead of €12.58, i.e. a smoothed reduction over 15 months of 49% compared to the monthly offer.
On the other hand, if you wish to temporarily acquire a VPN for specific uses (travel abroad, for example), the monthly offer remains more economical. Simply remember to deactivate the tacit renewal of the subscription from your ExpressVPN online space > My account > Subscription > Deactivate automatic renewal.
Check out our other guides and tutorials on ExpressVPN
- How to install ExpressVPN VPN? Tutorials
- ExpressVPN: refund and termination
- ExpressVPN: Can I unblock Netflix?
- ExpressVPN: how to activate the kill switch?
- ExpressVPN: how to get a promo code?
- NordVPN vs ExpressVPN: duel at the top – which one to choose?
- CyberGhost vs ExpressVPN: which one to choose?
105 countries covered
8 simultaneous connections
Free trial 30 days
No data log
ExpressVPN offers a top-notch level of service. It’s difficult to fault it, both regarding its confidentiality policy and the performance and security of its servers, the quality of its applications and even its multiplatform coverage. Its ability to unblock streaming sites abroad, including Netflix and Amazon Prime Video, makes it an ideal travel companion, especially as it boasts impressive connection speeds and minimal latencies, regardless of the server selected. The only downside: high prices which could push Internet users to turn to more economical offers of equivalent quality, such as CyberGhost or NordVPN.
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